Questions people actually ask.
Not the questions a marketing team writes. The ten that come up from operations directors when the contract is real.
What makes you different from an AI agency?
An AI agency sells you models. Arqentia sells you systems — architecture, code, integrations, and the engineering contract that keeps them running. The deliverable is not a Notion doc or a Loom video. It is a URL your team logs into on Monday with the data already moving.
An AI agency sells you models. Arqentia sells you systems — architecture, code, integrations, and the engineering contract that keeps them running. The deliverable is a URL your team logs into Monday with the data already moving.
What's the difference between you and an in-house team?
An in-house team typically maintains existing software or builds project by project. Arqentia delivers a custom-built system where AI handles the repetitive work — reports, reconciliations, status updates, anomaly detection — so your operation runs on fewer hours without growing headcount. If later you want to bring it in-house, you buy the code and your team operates it.
An in-house team maintains software or builds project by project. Arqentia delivers a custom-built system where AI handles the repetitive work — reports, reconciliations, anomaly detection — so your operation runs on fewer hours without growing headcount. Buy the code later if you want to internalize.
Why do you only work in operations, not marketing or growth?
Operations is where the data is structured, the SLAs are signed, and the work compounds. Marketing and growth are downstream of a healthy operation — fix the operation first, the funnel follows. The firm declines marketing-only engagements because the engineering discipline does not transfer cleanly.
Operations is where the data is structured, the SLAs are signed, and the work compounds. Marketing and growth are downstream — fix the operation, the funnel follows. The firm declines marketing-only engagements; the engineering discipline does not transfer cleanly.
How long from kickoff to a system in production?
11 weeks standard. Week 1 is diagnosis, week 2 is architecture sign-off, weeks 3–8 are build, week 9 is go-live, weeks 10–11 are stabilization. Faster builds exist — 7 weeks for a single-dashboard scope — but the floor is 11 because that is when the system is auditable, not just live.
11 weeks standard. Week 1 diagnosis, week 2 architecture sign-off, weeks 3–8 build, week 9 go-live, weeks 10–11 stabilization. Faster builds exist — 7 weeks for a single-dashboard scope — but 11 is the floor because that is when the system is auditable, not just live.
What if we want to stop?
Two paths, both written into the contract. Cancel maintenance with 30 days notice and the system goes offline at the end of the cycle. Or buy out the code at the figure agreed in the proposal and operate it yourself. No exit fee on cancellation, no renegotiation on buyout.
What does "fixed price" actually mean?
The number on the quote is the number on the invoice. Scope is closed in week 2 with named modules and dated milestones. Out-of-scope requests become a separate quote — never a change order tucked into the original contract. The CFO sees no surprises after the signature.
The number on the quote is the number on the invoice. Scope closes in week 2 with named modules and dated milestones. Out-of-scope requests become a separate quote — never a change order tucked into the original contract.
Why do you publish your pricing?
Engineering firms publish their floor. Construction firms publish their floor. Architectural practices publish their floor. The buyer deserves a number before the meeting, not after the proposal. Hiding the floor is an agency tactic, not an engineering one.
Can we own the code?
Yes. Pay the buyout figure agreed in the proposal and the source code, runbook, documentation, and infra access transfer to you in a signed handoff. Until then we operate it under SLA — the code runs on our infra, and you license it as part of the maintenance fee.
How do you handle data security?
Your data is encrypted in storage and in transit. Access is permission-based — only the people you authorize see what. Each client runs on isolated infrastructure, never sharing a database with another. We review accesses regularly and require code review on any change that touches production data. NDA available on request before discovery.
Encrypted in storage and in transit. Permission-based access — only people you authorize see what. Isolated infrastructure per client. Regular access reviews, code review on every production change. NDA available before discovery.
Do you work with our existing stack — ERP, CRM, and beyond?
Yes. We connect to SAP, Oracle NetSuite, Microsoft Dynamics, Odoo, Salesforce, HubSpot, Stripe, Shopify, and most major banks. Stacks outside this list get a custom connector quoted in discovery — typically 2 to 4 weeks of build time. All connections are read-only and designed with your IT team if you have one, or built end-to-end by our engineers if you don't.
Yes. We connect to SAP, Oracle NetSuite, Dynamics, Odoo, Salesforce, HubSpot, Stripe, Shopify, and major banks. Outside this list: custom connector quoted in discovery, typically 2–4 weeks. All read-only, designed with your IT team if you have one — built end-to-end if you don't.
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